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Cutting Through the Uncertainty: CRE Leaders Share Economic, Industry Outlooks

Marcus & Millichap President and CEO Hessam Nadji set the stage for an in-depth conversation on the market’s uncertainty and where the economy and…

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“We’re all aware and we’re all feeling the impact of the most aggressive financial tightening in the country since 1980,” opened Hessam Nadji, president and CEO, Marcus & Millichap, on a company-hosted webinar this week. “We haven’t seen the Fed being the problem in four decades, in that they’ve always been to the rescue in an economic crisis.”

But now, said Nadji, the injection of liquidity at record levels and the easing of financial conditions have led to sky-high interest rates, a resulting inverse yield curve, and significant drop-off in trading activity.

Nadji’s introduction set the stage for an in-depth conversation on the market’s uncertainty and where the economy and commercial real estate are headed, featuring Mark Zandi, chief economist with Moody’s Analytics, and panelists Wendy Mann, CAE, CEO of CREW Network; Tom McGee, CEO of ICSC; and Marc Selvitelli, CAE, president and CEO of NAIOP.

Nadji shared a Feb. 5 tweet from Zandi, where he stated: “Lots of economists, including many at the Fed, think the economy is well beyond full employment. The current 3.4% Urate [unemployment rate] is well below the full-employment Urate of 4% or higher. Unemployment must increase a lot (aka recession) to quell wage growth and inflation. I don’t think so.”

Zandi said that it’s clear that the pessimism regarding the economy is running thick, noting that economists generally don’t predict recessions until long after they’ve already hit, and the consensus among economists is that we’ll suffer an economic downturn in 2023 or 2024. “There’s good reason to be nervous given that inflation is so painfully high,” he said. “In times past when the economy has experienced high inflation and interest rates, a recession would often follow.”

He noted that many of the leading indicators, including the Treasury yield curve, are signaling recession. “I think it’s going to be tough, but my own view is that with a little bit of luck and some reasonable debt policy from the Federal Reserve, we’ll be able to make our way through without an outright economic downturn.”

Zandi noted a long list of reasons why inflation is a problem today, largely driven by the pandemic and disruptions to the global supply chain issues, which still hasn’t normalized, as well as labor markets, the Russian invasion of Ukraine, and surges in oil, natural gas and food prices. The good news, he said, the fallout from the pandemic and the invasion of Ukraine are fading. Supply chain issues are normalizing, oil prices are dropping, and China has lifted strict COVID-19 policies.

“The single most important leading indicator is consumer confidence,” Zandi said. “A recession is a loss of faith by consumers that they’re going to hold on to their job and therefore they stop spending. It’s a loss of faith by businesses that they’re going to be able to sell whatever it is they produce, and so they start laying off workers.” That hasn’t happened yet, he noted, with consumer confidence remaining relatively stable.

“The single most important leading indicator is consumer confidence. A recession is a loss of faith by consumers that they’re going to hold on to their job and therefore they stop spending. It’s a loss of faith by businesses that they’re going to be able to sell whatever it is they produce, and so they start laying off workers.”

Mark Zandi
Chief Economist, Moody’s Analytics

For commercial real estate, Nadji said that we’ve seen the rising tide post-pandemic vary market-by-market and sector-by-sector. Marcus & Millichap began monitoring the pandemic’s impact by property type since March 2020. Today’s supply and demand outlook is positive for life sciences, warehouse/distribution and suburban multifamily, and less so for lower-tier shopping centers, urban office and senior housing. These have been hit harder, Nadji said, because these parts of the industry were already going through massive structural change due to consumer change and e-commerce.

From the commercial real estate (CRE) association perspective, Mann shared a data point from a new CREW Network survey that measured where CRE women thought the market and economy would go in 2023. Responses were 22% optimistic, 28% pessimistic, and 46% neutral, largely driven by the slowdown in transactions at the end of 2022. She said construction delays and costs remain problems for both supplies and equipment.

Is office the diamond in the rough, asked Nadji, and is it a value play right now? “There are some areas where there’s a softening in the market, but other markets are doing exceptionally well, including Florida, New York City and the Sunbelt where office is performing well,” said Selvitelli. He noted that large companies including Bank of America, Netflix and Disney are bringing employees back to the office in larger numbers for the critical collaboration it yields.

Studies show that office occupancy levels have just crossed the 50% mark, well down from pre-pandemic levels. “Teleworking is embedded in the DNA of employees now, and some sort of hybrid working is here to stay. But some sectors are seeing greater remote work numbers than others,” he said, noting that cities with large populations of federal employees and tech employees are seeing larger number of remote workers.

For retail leasing, there’s renewed optimism. McGee said that “Retail is in a strong position even relative to where it was pre-pandemic. Shoppers have rediscovered the joy of physical shopping.” Physical retail has had a rebirth, he said, noting that physical retail sales increased 8.2% in 2022 and outpaced e-commerce growth.

“Leasing activity in the industry is very, very strong. There has not been a lot of new supply of shopping center retail put into the industry since the financial crisis,” he said, noting that demand for space, fewer store closings and a minimal number of bankruptcies over the last two years have put physical retail in a strong position.

Zandi added that the Fed’s rate hikes have not yet been fully reflected in the job market and he expects a substantive weaking in job creation as we move into the spring and summer. Layoffs in tech, health care and financial services are not yet shown in unemployment data.  

“What makes me most worried immediately is oil prices,” said Zandi. “It’s very hard to overstate the importance of the cost of a gallon of gasoline on people’s thinking about inflation and their financial futures.” The current nationwide average for a gallon of regular unleaded gasoline is $3.50. “If it goes back to $4, we have a problem. If it goes well over $4, we’re going into recession.”

Regarding suburban vs. urban investment opportunities and strategies, Nadji noted that millennials who had previously driven demand for urban living are now in their thirties and moving to the suburbs. The result is skyrocketing urban apartment vacancies and oversupply in some markets, with the industry needing to recalibrate in the short-term. For office, vacancies are rising in both suburban and urban markets.

For industrial, there’s been a lot of talk about the softening of warehouse with Amazon putting excess space on the market. “The last two years have been absolute rocket fuel for industrial development. In terms of historical numbers, it’s still doing exceptionally well, although land constraints are real, and we’re seeing a lengthening in the entitlement process.” said Selvitelli.

“The last two years have been absolute rocket fuel for industrial development. In terms of historical numbers, it’s still doing exceptionally well, although land constraints are real, and we’re seeing a lengthening in the entitlement process.”

Mark Selvitelli, CAE
President and CEO, NAIOP

He noted that the NAIOP Research Foundation’s new report on the economic impact of commercial real estate development shows a significant increase in manufacturing construction spending, which signals another robust year for warehouse demand.

In closing, Nadji asked how investors will react to the current environment as they seek to place capital. “We’re getting back to a more traditional interest rate environment,” said McGee. “What’s different is the trajectory and the speed [of the last two years],” he said, resulting in slowing transaction volume and this period of transition.

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Watch Yield Curve For When Stocks Begin To Price Recession Risk

Watch Yield Curve For When Stocks Begin To Price Recession Risk

Authored by Simon White, Bloomberg macro strategist,

US large-cap indices…

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Watch Yield Curve For When Stocks Begin To Price Recession Risk

Authored by Simon White, Bloomberg macro strategist,

US large-cap indices are currently diverging from recessionary leading economic data. However, a decisive steepening in the yield curve leaves growth stocks and therefore the overall index facing lower prices.

Leading economic data has been signalling a recession for several months. Typically stocks closely follow the ratio between leading and coincident economic data.

As the chart below shows, equities have recently emphatically diverged from the ratio, indicating they are supremely indifferent to very high US recession risk.

What gives? Much of the recent outperformance of the S&P has been driven by a tiny number of tech stocks. The top five S&P stocks’ mean return this year is over 60% versus 0% for the average return of the remaining 498 stocks.

The belief that generative AI is imminently about to radically change the economy and that Nvidia especially is positioned to benefit from this has been behind much of this narrow leadership.

Regardless on your views whether this is overdone or not, it has re-established growth’s dominance over value. Energy had been spearheading the value trade up until around March, but since then tech –- the vessel for many of the largest growth stocks –- has been leading the S&P higher.

The yield curve’s behaviour will be key to watch for a reversion of this trend, and therefore a heightened risk of S&P 500 underperformance. Growth stocks tend to outperform value stocks when the curve flattens. This is because growth companies often have a relative advantage over typically smaller value firms by being able to borrow for longer terms. And vice-versa when the curve steepens, growth firms lose this relative advantage and tend to underperform.

The chart below shows the relationship, which was disrupted through the pandemic. Nonetheless, if it re-establishes itself then the curve beginning to durably re-steepen would be a sign growth stocks will start to underperform again, taking the index lower in the process.

Equivalently, a re-acceleration in US inflation (whose timing depends on China’s halting recovery) is more likely to put steepening pressure on the curve as the Fed has to balance economic growth more with inflation risks. Given the growth segment’s outperformance is an indication of the market’s intensely relaxed attitude to inflation, its resurgence would be a high risk for sending growth stocks lower.

Tyler Durden Wed, 05/31/2023 - 13:20

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COVID-19 lockdowns linked to less accurate recollection of event timing

Participants in a survey study made a relatively high number of errors when asked to recollect the timing of major events that took place in 2021, providing…

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Participants in a survey study made a relatively high number of errors when asked to recollect the timing of major events that took place in 2021, providing new insights into how COVID-19 lockdowns impacted perception of time. Daria Pawlak and Arash Sahraie of the University of Aberdeen, UK, present these findings in the open-access journal PLOS ONE on May 31, 2023.

Credit: Arianna Sahraie Photography, CC-BY 4.0 (https://creativecommons.org/licenses/by/4.0/)

Participants in a survey study made a relatively high number of errors when asked to recollect the timing of major events that took place in 2021, providing new insights into how COVID-19 lockdowns impacted perception of time. Daria Pawlak and Arash Sahraie of the University of Aberdeen, UK, present these findings in the open-access journal PLOS ONE on May 31, 2023.

Remembering when past events occurred becomes more difficult as more time passes. In addition, people’s activities and emotions can influence their perception of the passage of time. The social isolation resulting from COVID-19 lockdowns significantly impacted people’s activities and emotions, and prior research has shown that the pandemic triggered distortions in people’s perception of time.

Inspired by that earlier research and clinical reports that patients have become less able to report accurate timelines of their medical conditions, Pawlak and Sahraie set out to deepen understanding of the pandemic’s impact on time perception.

In May 2022, the researchers conducted an online survey in which they asked 277 participants to give the year in which several notable recent events occurred, such as when Brexit was finalized or when Meghan Markle joined the British royal family. Participants also completed standard evaluations for factors related to mental health, including levels of boredom, depression, and resilience.

As expected, participants’ recollection of events that occurred further in the past was less accurate. However, their perception of the timing of events that occurred in 2021—one year prior to the survey—was just an inaccurate as for events that occurred three to four years earlier. In other words, many participants had difficulty recalling the timing of events coinciding with COVID-19 lockdowns.

Additionally, participants who made more errors in event timing were also more likely to show greater levels of depression, anxiety, and physical mental demands during the pandemic, but had less resilience. Boredom was not significantly associated with timeline accuracy.

These findings are similar to those previously reported for prison inmates. The authors suggest that accurate recollection of event timing requires “anchoring” life events, such as birthday celebrations and vacations, which were lacking during COVID-19 lockdowns.

The authors add: “Our paper reports on altered timescapes during the pandemic. In a landscape, if features are not clearly discernible, it is harder to place objects/yourself in relation to other features. Restrictions imposed during the pandemic have impoverished our timescape, affecting the perception of event timelines. We can recall that events happened, we just don’t remember when.

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In your coverage please use this URL to provide access to the freely available article in PLOS ONE: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0278250

Citation: Pawlak DA, Sahraie A (2023) Lost time: Perception of events timeline affected by the COVID pandemic. PLoS ONE 18(5): e0278250. https://doi.org/10.1371/journal.pone.0278250

Author Countries: UK

Funding: The authors received no specific funding for this work.


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Hyro secures $20M for its AI-powered, healthcare-focused conversational platform

Israel Krush and Rom Cohen first met in an AI course at Cornell Tech, where they bonded over a shared desire to apply AI voice technologies to the healthcare…

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Israel Krush and Rom Cohen first met in an AI course at Cornell Tech, where they bonded over a shared desire to apply AI voice technologies to the healthcare sector. Specifically, they sought to automate the routine messages and calls that often lead to administrative burnout, like calls about scheduling, prescription refills and searching through physician directories.

Several years after graduating, Krush and Cohen productized their ideas with Hyro, which uses AI to facilitate text and voice conversations across the web, call centers and apps between healthcare organizations and their clients. Hyro today announced that it raised $20 million in a Series B round led by Liberty Mutual, Macquarie Capital and Black Opal, bringing the startup’s total raised to $35 million.

Krush says that the new cash will be put toward expanding Hyro’s go-to-market teams and R&D.

“When we searched for a domain that would benefit from transforming these technologies most, we discovered and validated that healthcare, with staffing shortages and antiquated processes, had the greatest need and pain points, and have continued to focus on this particular vertical,” Krush told TechCrunch in an email interview.

To Krush’s point, the healthcare industry faces a major staffing shortfall, exacerbated by the logistical complications that arose during the pandemic. In a recent interview with Keona Health, Halee Fischer-Wright, CEO of Medical Group Management Association (MGMA), said that MGMA’s heard that 88% of medical practices have had difficulties recruiting front-of-office staff over the last year. By another estimates, the healthcare field has lost 20% of its workforce.

Hyro doesn’t attempt to replace staffers. But it does inject automation into the equation. The platform is essentially a drop-in replacement for traditional IVR systems, handling calls and texts automatically using conversational AI.

Hyro can answer common questions and handle tasks like booking or rescheduling an appointment, providing engagement and conversion metrics on the backend as it does so.

Plenty of platforms do — or at least claim to. See RedRoute, a voice-based conversational AI startup that delivers an “Alexa-like” customer service experience over the phone. Elsewhere, there’s Omilia, which provides a conversational solution that works on all platforms (e.g. phone, web chat, social networks, SMS and more) and integrates with existing customer support systems.

But Krush claims that Hyro is differentiated. For one, he says, it offers an AI-powered search feature that scrapes up-to-date information from a customer’s website — ostensibly preventing wrong answers to questions (a notorious problem with text-generating AI). Hyro also boasts “smart routing,” which enables it to “intelligently” decide whether to complete a task automatically, send a link to self-serve via SMS or route a request to the right department.

A bot created using Hyro’s development tools. Image Credits: Hyro

“Our AI assistants have been used by tens of millions of patients, automating conversations on various channels,” Krush said. “Hyro creates a feedback loop by identifying missing knowledge gaps, basically mimicking the operations of a call center agent. It also shows within a conversation exactly how the AI assistant deduced the correct response to a patient or customer query, meaning that if incorrect answers were given, an enterprise can understand exactly which piece of content or dataset is labeled incorrectly and fix accordingly.”

Of course, no technology’s perfect, and Hyro’s likely isn’t an exception to the rule. But the startup’s sales pitch was enough to win over dozens of healthcare networks, providers and hospitals as clients, including Weill Cornell Medicine. Annual recurring revenue has doubled since Hyro went to market in 2019, Krush claims.

Hyro’s future plans entail expanding to industries adjacent to healthcare, including real estate and the public sector, as well as rounding out the platform with more customization options, business optimization recommendations and “variety” in the AI skills that Hyro supports.

“The pandemic expedited digital transformation for healthcare and made the problems we’re solving very clear and obvious (e.g. the spike in calls surrounding information, access to testing, etc.),” Krush said. “We were one of the first to offer a COVID-19 virtual assistant that deployed in under 48 hours based on trusted information from the health system and trusted resources such as the CDC and World Health Organization …. Hyro is well funded, with good growth and momentum, and we’ve always managed a responsible budget, so we’re actually looking to expand and gather more market share while competitors are slowing down.”

Hyro secures $20M for its AI-powered, healthcare-focused conversational platform by Kyle Wiggers originally published on TechCrunch

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