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Clio’s Legal Trends Report uncovers unparalleled revenue growth as law firms grapple work-life dynamics

Clio’s Legal Trends Report uncovers unparalleled revenue growth as law firms grapple work-life dynamics
PR Newswire
BURNABY, BC, Oct. 10, 2022

BURNABY, BC, Oct. 10, 2022 /PRNewswire/ – Today, Clio, the world’s leading provider of cloud-based legal…

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Clio's Legal Trends Report uncovers unparalleled revenue growth as law firms grapple work-life dynamics

PR Newswire

BURNABY, BC, Oct. 10, 2022 /PRNewswire/ - Today, Clio, the world's leading provider of cloud-based legal technology, released its 2022 Legal Trends Report, uncovering a new era of work at law firms during a period of considerable business growth. Since 2021, firms have seen a rebound in business while navigating macroeconomic challenges including inflation and demand. The report also reveals higher than average resignation rates across the legal industry. Finding balance amid instability is a cornerstone of this year's findings.

Highlights from the 2022 Legal Trends Report include:

  • On average, lawyer fees are 3% below where they should be given recent trends in inflation
  • New business growth among law firms increased an average of 10% from March 2021 to June 2022
  • Of the 1 in 5 lawyers who changed jobs in the last 12 months, 37% indicated better work-life balance was a factor in their decision
  • Lawyers using cloud-based LPMS were 29% more likely to be happy with their professional life
  • A divided workforce is revealed with 49% of lawyers indicating a preference to work from home

"The past two years have fundamentally changed how lawyers define the role of work in their lives," said Jack Newton, CEO and Founder of Clio. "The challenge for every law firm is to meet the expectations of clients and employees while balancing business objectives in a fluctuating economy. Technology is enabling much-needed flexibility for today's lawyers, and this latest report inspires Clio to keep innovating for a transformative and sustainable legal future."

The impact of inflation on the cost of legal services

Clio's Billable Hour Index measures the average cost for an hour of legal services in the United States, reported annually in the Legal Trends Report. In a comparison of the Billable Hour Index and Consumer Price Index over time, the average price of legal services hasn't kept pace with the increased costs of goods and services since 2019.

  • Measured by changes in the Consumer Price Index (CPI), inflation has risen dramatically this year, reaching as high as 9.1% in mid-20221
  • On average, lawyer fees are 3% below where they should be given recent trends in inflation

This gap could result in a hike of law firm rates in 2023 as firms seek to rebalance the growing rate of expenditures versus revenues to pre-pandemic levels.

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Rob Wile, "U.S. Inflation Rises 9.1% in June, More than Expected, as Prices Keep Climbing," NBC News, July 13, 2022, Online edition, sec. Economy.

Law firms need to prepare for both boom and bust periods

Insights from the report show a steady overall increase in the number of matters law firms handle.

Compared to the 2019, or the last "normal" year, the average caseload was up 10% during March 2021 to June 2022, while average billable hours were 22% higher during the same time. On average, lawyers are billing more hours for every case they take on.

Over the same period of time, the number of hours billed to clients was up by an average of 28% compared to 2019, and average collected revenue was up by 31%, meaning that every hour of legal work has become more valuable to firms overall.

  • Utilization rates alone saw a 6% relative increase from 2021, a considerable leap compared to the incremental increases reported in previous years
  • Realization and collection rates have sustained the significant increase seen in recent years, remaining at 84% and 89% respectively
  • Despite recent increases, firms could still collect up to 34% more revenue by optimizing realization and collection rates

Firms will have to manage fluctuating workloads as they rise and fall with demand for legal services. Along with more revenue, the current boom means increased workloads in managing communications, document handling, deadlines, billing, and payment collections. While firms may be busier and collect more revenue than years prior, global trends in inflation and rising interest rates could result in increased expenditures and potential slowdowns throughout the remainder of 2022 and into 2023.

The past year's high demand for legal services has meant significant financial opportunity for many firms. But with sustained inflation and increasingly grim forecasts of a recession on the horizon, there are clear warning signs that the industry needs to prepare for a challenging year ahead. Clio's research team will continue to monitor trends across the industry to equip legal professionals with the tools they need to become not just resilient, but truly antifragile.

Irregular and non-optimal work schedules are the norm for lawyers

Survey data reveals the unprecedented boom in monthly revenue and increasing irregular working hours to meet increased client demand and deadlines. Since 2020, the lines between work life and personal life have blurred.

  • 86% of lawyers say they work outside a 9 a.m. to 5 p.m. workday

While many lawyers may opt to work outside a  9 a.m. to 5 p.m. schedule, many may be working evenings and weekends to meet clients' needs. At least 69% of lawyers communicate with clients on weekends and 74% after hours. Some may be eager to meet their clients outside of business hours. And yet, those working irregular schedules report lower job satisfaction.

  • Lawyers who work regular hours rated their mental and emotional wellness much higher (68%) compared to those who work outside regular hours (51%)

Those who work regular hours were also more satisfied with what they were earning for their practice, and were equally satisfied with their personal salary as those who do not work regular hours. Lawyers who extended work into irregular hours did not derive any additional satisfaction in their salaries.

Lawyers want flexible work arrangements and fewer days in the office

The "Great Resignation" has swept through the legal industry with resignation rates as high as 19%. Compared to non-legal professionals, this outsized movement signals an employee's market with demands that include work-life balance and higher salaries.

Lawyers seek increased flexibility in both where and when they work. New technology-enabled capabilities are part of a longer-term shift that has further driven demand for more remote-enabled legal services. Among those who left or planned to leave a job, work-life balance was just as likely as salary to influence their decision.

  • 37% of legal professionals cited salary increase as a reason for changing jobs
  • 37% of legal professionals cited work-life balance as a reason for changing jobs

While the data suggests legal professionals have returned to working regularly from an office, they've also embraced workplace flexibility, spending less time in an office overall.

  • Before 2020, about 40% of lawyers worked exclusively from an office—now, fewer than 30% do.

Firms that don't offer location flexibility may have trouble competing for talent amongst professionals who want to work from home. The legal industry is almost exactly divided on this topic, with 49% of lawyers expressing a preference to work from home. To remain competitive, a flexible approach to the office and its role in both personal and professional well-being is better aligned to these preferences.

Firms using cloud-based legal practice management software (LPMS) are succeeding in a new era of work

As more lawyers embrace flexible working environments, data from the report shows that firms yet to adopt the cloud-based LPMS may struggle to maintain continuity.

Legal professionals working at firms that use cloud-based LPMS express more satisfaction in their roles than those at firms that don't. More significantly, cloud users report having good relationships with clients.

  • Lawyers using cloud-based LPMS to manage their practice were 60% more likely to have positive relationships with their clients users

Cloud users also realized additional benefits, from greater enjoyment of working with others at their firm, flexible work schedules, and overall positive satisfaction with work.

Lawyers using cloud-based LPMS were:

  • 44% more likely to have positive relationships with colleagues
  • 44% more likely to want to work throughout the day rather than a traditional 9-to-5 schedule
  • 29% more likely to be happy with their professional life

"A law firm's most valuable asset is its people—lawyers, professionals, and clients are all integral to the success of the firm," said Newton. "For a long time, finding a healthy, productive balance between work and personal life meant a sacrifice on either front. Today's thriving firms can embrace new models for work-life balance, and capitalize on opportunities for growth well into the future with a better understanding of the path forward."

Clio's annual Legal Trends Report is the industry's leading study of law firms, lawyers, and legal consumers. Now in its seventh year of publication, it's considered the benchmark data on key insights into legal practice business.

The 2022 Legal Trends Report is now available at clio.com/ltr.

About Clio

Clio is transforming the legal experience for all by creating the world's leading cloud-based technologies for law firms—to keep lawyers and their clients better connected throughout the legal process. Firms of all sizes and practice areas use Clio products—Clio Manage, Clio Grow, and Lawyaw—to manage firm operations, streamline billing and payments, automate legal documents, and improve client experiences. Following its US$250M Series D funding, led by TCV and JMI Equity, and its US$110M Series E investment, led by T. Rowe Price Associates, Inc. and OMERS Growth Equity, Clio has made history by becoming the first legal practice management unicorn in the world. Learn more at clio.com.

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Industrial Production Increased 0.1% in February

From the Fed: Industrial Production and Capacity Utilization
Industrial production edged up 0.1 percent in February after declining 0.5 percent in January. In February, the output of manufacturing rose 0.8 percent and the index for mining climbed 2.2 p…

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From the Fed: Industrial Production and Capacity Utilization
Industrial production edged up 0.1 percent in February after declining 0.5 percent in January. In February, the output of manufacturing rose 0.8 percent and the index for mining climbed 2.2 percent. Both gains partly reflected recoveries from weather-related declines in January. The index for utilities fell 7.5 percent in February because of warmer-than-typical temperatures. At 102.3 percent of its 2017 average, total industrial production in February was 0.2 percent below its year-earlier level. Capacity utilization for the industrial sector remained at 78.3 percent in February, a rate that is 1.3 percentage points below its long-run (1972–2023) average.
emphasis added
Capacity UtilizationClick on graph for larger image.

This graph shows Capacity Utilization. This series is up from the record low set in April 2020, and above the level in February 2020 (pre-pandemic).

Capacity utilization at 78.3% is 1.3% below the average from 1972 to 2022.  This was below consensus expectations.

Note: y-axis doesn't start at zero to better show the change.


Industrial Production The second graph shows industrial production since 1967.

Industrial production increased to 102.3. This is above the pre-pandemic level.

Industrial production was above consensus expectations.

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Fuel poverty in England is probably 2.5 times higher than government statistics show

The top 40% most energy efficient homes aren’t counted as being in fuel poverty, no matter what their bills or income are.

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Julian Hochgesang|Unsplash

The cap set on how much UK energy suppliers can charge for domestic gas and electricity is set to fall by 15% from April 1 2024. Despite this, prices remain shockingly high. The average household energy bill in 2023 was £2,592 a year, dwarfing the pre-pandemic average of £1,308 in 2019.

The term “fuel poverty” refers to a household’s ability to afford the energy required to maintain adequate warmth and the use of other essential appliances. Quite how it is measured varies from country to country. In England, the government uses what is known as the low income low energy efficiency (Lilee) indicator.

Since energy costs started rising sharply in 2021, UK households’ spending powers have plummeted. It would be reasonable to assume that these increasingly hostile economic conditions have caused fuel poverty rates to rise.

However, according to the Lilee fuel poverty metric, in England there have only been modest changes in fuel poverty incidence year on year. In fact, government statistics show a slight decrease in the nationwide rate, from 13.2% in 2020 to 13.0% in 2023.

Our recent study suggests that these figures are incorrect. We estimate the rate of fuel poverty in England to be around 2.5 times higher than what the government’s statistics show, because the criteria underpinning the Lilee estimation process leaves out a large number of financially vulnerable households which, in reality, are unable to afford and maintain adequate warmth.

Blocks of flats in London.
Household fuel poverty in England is calculated on the basis of the energy efficiency of the home. Igor Sporynin|Unsplash

Energy security

In 2022, we undertook an in-depth analysis of Lilee fuel poverty in Greater London. First, we combined fuel poverty, housing and employment data to provide an estimate of vulnerable homes which are omitted from Lilee statistics.

We also surveyed 2,886 residents of Greater London about their experiences of fuel poverty during the winter of 2022. We wanted to gauge energy security, which refers to a type of self-reported fuel poverty. Both parts of the study aimed to demonstrate the potential flaws of the Lilee definition.

Introduced in 2019, the Lilee metric considers a household to be “fuel poor” if it meets two criteria. First, after accounting for energy expenses, its income must fall below the poverty line (which is 60% of median income).

Second, the property must have an energy performance certificate (EPC) rating of D–G (the lowest four ratings). The government’s apparent logic for the Lilee metric is to quicken the net-zero transition of the housing sector.

In Sustainable Warmth, the policy paper that defined the Lilee approach, the government says that EPC A–C-rated homes “will not significantly benefit from energy-efficiency measures”. Hence, the focus on fuel poverty in D–G-rated properties.

Generally speaking, EPC A–C-rated homes (those with the highest three ratings) are considered energy efficient, while D–G-rated homes are deemed inefficient. The problem with how Lilee fuel poverty is measured is that the process assumes that EPC A–C-rated homes are too “energy efficient” to be considered fuel poor: the main focus of the fuel poverty assessment is a characteristic of the property, not the occupant’s financial situation.

In other words, by this metric, anyone living in an energy-efficient home cannot be considered to be in fuel poverty, no matter their financial situation. There is an obvious flaw here.

Around 40% of homes in England have an EPC rating of A–C. According to the Lilee definition, none of these homes can or ever will be classed as fuel poor. Even though energy prices are going through the roof, a single-parent household with dependent children whose only income is universal credit (or some other form of benefits) will still not be considered to be living in fuel poverty if their home is rated A-C.

The lack of protection afforded to these households against an extremely volatile energy market is highly concerning.

In our study, we estimate that 4.4% of London’s homes are rated A-C and also financially vulnerable. That is around 171,091 households, which are currently omitted by the Lilee metric but remain highly likely to be unable to afford adequate energy.

In most other European nations, what is known as the 10% indicator is used to gauge fuel poverty. This metric, which was also used in England from the 1990s until the mid 2010s, considers a home to be fuel poor if more than 10% of income is spent on energy. Here, the main focus of the fuel poverty assessment is the occupant’s financial situation, not the property.

Were such alternative fuel poverty metrics to be employed, a significant portion of those 171,091 households in London would almost certainly qualify as fuel poor.

This is confirmed by the findings of our survey. Our data shows that 28.2% of the 2,886 people who responded were “energy insecure”. This includes being unable to afford energy, making involuntary spending trade-offs between food and energy, and falling behind on energy payments.

Worryingly, we found that the rate of energy insecurity in the survey sample is around 2.5 times higher than the official rate of fuel poverty in London (11.5%), as assessed according to the Lilee metric.

It is likely that this figure can be extrapolated for the rest of England. If anything, energy insecurity may be even higher in other regions, given that Londoners tend to have higher-than-average household income.

The UK government is wrongly omitting hundreds of thousands of English households from fuel poverty statistics. Without a more accurate measure, vulnerable households will continue to be overlooked and not get the assistance they desperately need to stay warm.

The Conversation

Torran Semple receives funding from Engineering and Physical Sciences Research Council (EPSRC) grant EP/S023305/1.

John Harvey does not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.

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Southwest and United Airlines have bad news for passengers

Both airlines are facing the same problem, one that could lead to higher airfares and fewer flight options.

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Airlines operate in a market that's dictated by supply and demand: If more people want to fly a specific route than there are available seats, then tickets on those flights cost more.

That makes scheduling and predicting demand a huge part of maximizing revenue for airlines. There are, however, numerous factors that go into how airlines decide which flights to put on the schedule.

Related: Major airline faces Chapter 11 bankruptcy concerns

Every airport has only a certain number of gates, flight slots and runway capacity, limiting carriers' flexibility. That's why during times of high demand — like flights to Las Vegas during Super Bowl week — do not usually translate to airlines sending more planes to and from that destination.

Airlines generally do try to add capacity every year. That's become challenging as Boeing has struggled to keep up with demand for new airplanes. If you can't add airplanes, you can't grow your business. That's caused problems for the entire industry. 

Every airline retires planes each year. In general, those get replaced by newer, better models that offer more efficiency and, in most cases, better passenger amenities. 

If an airline can't get the planes it had hoped to add to its fleet in a given year, it can face capacity problems. And it's a problem that both Southwest Airlines (LUV) and United Airlines have addressed in a way that's inevitable but bad for passengers. 

Southwest Airlines has not been able to get the airplanes it had hoped to.

Image source: Kevin Dietsch/Getty Images

Southwest slows down its pilot hiring

In 2023, Southwest made a huge push to hire pilots. The airline lost thousands of pilots to retirement during the covid pandemic and it needed to replace them in order to build back to its 2019 capacity.

The airline successfully did that but will not continue that trend in 2024.

"Southwest plans to hire approximately 350 pilots this year, and no new-hire classes are scheduled after this month," Travel Weekly reported. "Last year, Southwest hired 1,916 pilots, according to pilot recruitment advisory firm Future & Active Pilot Advisors. The airline hired 1,140 pilots in 2022." 

The slowdown in hiring directly relates to the airline expecting to grow capacity only in the low-single-digits percent in 2024.

"Moving into 2024, there is continued uncertainty around the timing of expected Boeing deliveries and the certification of the Max 7 aircraft. Our fleet plans remain nimble and currently differs from our contractual order book with Boeing," Southwest Airlines Chief Financial Officer Tammy Romo said during the airline's fourth-quarter-earnings call

"We are planning for 79 aircraft deliveries this year and expect to retire roughly 45 700 and 4 800, resulting in a net expected increase of 30 aircraft this year."

That's very modest growth, which should not be enough of an increase in capacity to lower prices in any significant way.

United Airlines pauses pilot hiring

Boeing's  (BA)  struggles have had wide impact across the industry. United Airlines has also said it was going to pause hiring new pilots through the end of May.

United  (UAL)  Fight Operations Vice President Marc Champion explained the situation in a memo to the airline's staff.

"As you know, United has hundreds of new planes on order, and while we remain on path to be the fastest-growing airline in the industry, we just won't grow as fast as we thought we would in 2024 due to continued delays at Boeing," he said.

"For example, we had contractual deliveries for 80 Max 10s this year alone, but those aircraft aren't even certified yet, and it's impossible to know when they will arrive." 

That's another blow to consumers hoping that multiple major carriers would grow capacity, putting pressure on fares. Until Boeing can get back on track, it's unlikely that competition between the large airlines will lead to lower fares.  

In fact, it's possible that consumer demand will grow more than airline capacity which could push prices higher.

Related: Veteran fund manager picks favorite stocks for 2024

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